The Square Integration Orders Page shows the status and details of orders synced between Shopify and Square for your connected location. It helps you track which orders have posted successfully and troubleshoot any that failed. Only orders created after installing the app will appear here.
Page Overview #
The Orders page is divided into two main views, shown as tabs at the top:
- Square orders → Orders that originated in Square and are being synced to Shopify.
- Shopify Pickup Orders → Paid Shopify orders with Pickup fulfillment that are being sent to Square.
Note: The Orders page only reflects orders for your connected location, and only those created after the app was installed. Older or unconnected-location orders will not appear here.
Square Orders #
This view lists orders that were placed in Square and synced to your Shopify store. Orders are grouped by their sync status using the sub-tabs below.
Status Sub-Tabs #
- All → Every synced Square order, regardless of status.
- Posted on Shopify → Orders that have been successfully created in Shopify.
- Failed to post → Orders that could not be created in Shopify. Review these to identify and resolve sync issues.
Each sub-tab shows a count next to its name so you can see at a glance how many orders fall into each status.
Tip: If you see orders under Failed to post, check the order details for the reason (for example, a product or SKU that doesn’t exist in Shopify), then resolve it and retry.
Shopify Pickup Orders #
This view lists paid Shopify orders with Pickup fulfillment that are sent to Square. Use it to confirm your in-store pickup orders are reaching Square correctly.
Note: For pickup orders to sync, the “Sync Shopify Pickup Orders to Square” setting must be enabled on the Configuration page.
Search & Filter #
At the top-right of the orders list you will find tools to quickly find specific orders:
- Search → Search for an order (for example by order number).
- Filter / Sort → Narrow down or reorder the list to find the orders you need.
Order List & Details #
The orders list displays the key details of each synced order along with its current status, so you can monitor the sync between Shopify and Square at a glance.
Use the pagination controls at the bottom of the list to move between pages when you have many orders.
When there are no orders matching the current view or search, the page will display a “No orders found” message. Try changing the filters or search term.
If you have any questions, please connect with our support team and our team will be there for you. Happy Selling